Discovers
Digital wizard & workshop manager
From a printed booklet to a digital wizard. and a complete product for planning and running workshops.
(This is a group projects)
The Brief
The customer is running design thinking workshops, which certify graduates to deliver this kind of workshop. Each graduate gets a printed booklet to plan their new workshop.
To make a Digital Wizard
To build a community
The Research
Method: Interview
After getting a list of certified graduates, we started to interview them:
Do they use the printed booklet?
How often do they run this kind of workshop?
What do they need most for planning workshops?
Do they keep in touch with others?
Do they share or advise others about their workshops?
How do they feel about the way they are currently running the workshops?
Findings
After analyzing the results, we noticed there are few things that repeat themselves.
"LOOKING FOR OTHER WORKSHOP THEMES"
Ran, Last seminar
"I WANT TO BE ADVISED BY OTHERS AND TO FIND MORE WORKSHOP METHODS"
Rebecca, 3 years graduated
"I WISH I HAD A GUIDE TO HELP ME RUN THE WORKSHOP"
Noa, 1 years graduated
Conclusions
The users need some more guidance and a way to share and advise each other about how to plan a workshop. When running the workshop they need more assistance
Audience
Experienced Users
Non-Experienced Users
Personas
Noa
Experienced user
Design Thinking
Workshop Facilitator
Organizational Consultant
Running 3-4 workshops
per month
Ido
Non Experienced user
Product Manger
At a big Hi-Tech Company
Running 2 workshops
per year
Pain Points
In the journey of planning and running a workshop there are similar stops but a difference in motivation between the experienced and non-experienced users. When reviewing the stops for each user it is possible to identify the pain points, and to understand what we can do to improve and create a better experience for the user
In this case we can see that there are 3 pain points that we need to address:
In the "Interview with the client", In the "Planning the workshop" and in the "Running the workshop".
UX Goals
After analyzing the pain points, we found our UX goals:
1. Guide the user through each workshop planning and running phase
2. Create a community
Platforms:
1. Planning and building workshops - desktop
2. Running workshops - mobile
3. Community - all platforms
The Product
A cross platform workshop manager and builder, where you can plan, build and run your workshop from beginning to end.
Screens
Desktop Screens
Mobile Screens